At Affable, we strive to provide exceptional beauty services and experiences to our
clients. However, we understand that, occasionally, concerns or issues may arise.
We are committed to addressing and resolving complaints in a fair and timely
manner. Your feedback is valuable to us, and we appreciate the opportunity to
improve our services.
How to Submit a Complaint:
If you have a complaint, we encourage you to follow these steps:
In-Salon Resolution:
Please bring any concerns to the attention of the staff or management during your visit. Our team will make every effort to address and resolve the issue promptly.
Contact Us:
If the issue remains unresolved or if you prefer to submit your complaint in writing, you can contact us via:
When submitting a complaint, please provide the following information:
Your name and contact details
Date and time of the incident
Details of the service or experience in question
Names of any staff members involved
A clear description of the issue or complaint
Complaint Resolution Process:
Acknowledgment: Upon receiving your complaint, we will acknowledge it within [timeframe, e.g., 48 hours] via your preferred contact method.
Investigation: Our management team will conduct a thorough investigation into the matter, including gathering information from relevant parties.
Resolution: We will aim to resolve the complaint within [timeframe, e.g., 7 days] and communicate the resolution to you. If additional time is required, we will provide regular updates on the progress.
Follow-up: After the resolution, we may follow up with you to ensure that you are satisfied with the outcome and address any further concerns.
Your Feedback Matters:
We value your feedback, both positive and constructive. It helps us continually improve our services and maintain high standards. Thank you for choosing Affable.
Book Your Desired Treatment Today!
At Affable Treatments, your dream beauty treatment is just an appointment away.
Please complete the form below and a member of the team will be in touch shortly.
Alternatively, call us on 07472378823.
Our Values
Harmony: We advocate for beauty that achieves seamless resonance. Our approach goes beyond the surface, exploring the dimensions of mental tranquility, spiritual enlightenment, and physical revitalization.
Ethics as the Compass: Our compass guiding us through this odyssey of beauty is ethical excellence. We source products from nature-friendly, cruelty-free brands, ensuring that our journey toward beauty is gentle on the planet.
Personalization as Poetry: Each individual is a unique stanza in the poetry of existence. We compose personalised experiences, tailoring every treatment to your aspirations, ensuring that the poetry of your beauty finds its perfect rhyme and rhythm.
Serenity as the Canvas: Imagine our space as a canvas, painted with the hues of serenity. Soft lighting dances with the shadows, calming aromas waft through the air, and serene music weaves a tapestry of peace. Your journey to beauty begins here, in this tranquil oasis.
Expertise as Artistry: Our treatments are not mere procedures; they are artistic expressions. The hands that craft your beauty are not just skilled; they are artists, shaping dreams into reality, one stroke at a time.
Innovation as the Pulse: Embracing the latest technology, we infuse innovation into every aspect of your wellness experience. From state-of-the-art equipment to cutting-edge techniques, we ensure that our commitment to your well-being evolves with the advancements in modern technology, harmonizing tradition and innovation for an unparalleled journey to beauty and wellness.
Our Vision
We have a vision where every individual not only discovers their external beauty but also uncovers the depths of their inner radiance. Affable Treatments envisions a world where beauty isn't fleeting but an everlasting overture, where every treatment is a note in the melody of self-love.
Our Mission
Our mission at Affable Treatments is akin to composing a symphony—a harmonious blend of expertise, ethics, and personalised care. We strive not just to transform appearances but to create a timeless melody of well-being, resonating through your mind, body, and soul.
