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Get in Touch With Us: 07472378823
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1. What services do you offer at your beauty salon?
We offer a wide range of aesthetic and holistic treatments. The complete list can be found in our
Book Now section
2. Do I need to make an appointment, or do you accept walk-ins?
We are an appointment-based clinic only. We usually do not accept walk-ins. All appointments must be made
via our online booking system
or by phone call. Please note that we do not have a receptionist. Please arrive on time and sit in the waiting area on the first floor. Your allocated therapist will escort you to your appointment room around your appointment time. We do not recommend coming in before the allocated time as you may be unable to enter the clinic due to staff being busy with other clients/patients.
3. How can I schedule an appointment?
Link for booking system here.
Book Now section.
4. What are your salon's hours of operation?
We are open from Monday to Friday, 11 am to 7 pm. On Saturday, we are open from 9 am to 6 pm. Late nights are available on Tuesday and Thursday up to 9 pm.
5. How long do different services usually take?
Each service procedure takes its own time. Please check under the specific section for more information.
6. What is the cancellation policy? Is there a cancellation fee?
We have 24 hrs cancellation policy in place. Appointments canceled with less than 24 hours notice will be charged at full price. There is also a late cancellation charge of £15 for appointments worth over £50 and £8 for appointments under £50. We encourage you to contact us as soon as possible if you are unable to make your appointment for any reason.
7. Do you offer consultations before booking a service?
Yes. We do offer consultations and patch testing for many of our appointments. Some of these consultations may be charged, but the amount will be redeemed if you book a paid appointment following the consultation.
8. What brands/products do you use for your services?
We use NeoStrata, Julitte Armand, Dermalogica, Atomy, Juvéderm, Restylane, Reenergise, BoCoture, Lemon Bottle Fat Loss Injections, Aqualux Fat loss Injections, Profhilo, Seventy Hyal and many other leading, tried and tested products.
9. Do you have experienced and licensed professionals in your team?
We are fully licensed. Our therapists have a minimum of Beauty Level 3 NVQ; the most senior clinician is Level 7 qualified.
10. Can I bring a photo for reference if I have a specific look in mind?
Yes, you may. However, we all have our unique bone and skin structure. We aim to provide the most natural result for our clients.
11. Do you offer package deals or discounts for bundled services?
We offer a variety of package deals. From time to time we have offers and discounts also available. We request you to opt into our marketing mailing lists and follow us on our social media accounts (
12. How often should I come in for maintenance or touch-up appointments?
Maintenance or touch-up appointments depend upon your individual treatment plan. Your clinician will advise you, and we will send you reminders to book your next appointment.
13. What payment methods do you accept?
We accept cash, cards, and bank transfers.
14. Are gift cards available for purchase?
Yes, we have online gift cards available and in-salon gift cards available for purchase.
15. Do you have a portfolio or before-and-after photos of your work?
We do have many before and after photos. We appreciate clients’ confidentially, so we will only share photos if clients consented. Some of these are available on our social media and website. Many more can be available in the salon.
16. What aftercare tips do you recommend for specific services (e.g., botox, fillers, waxing)?
Our comprehensive aftercare and pre-visit tips are available via (
17. Are your products cruelty-free or organic?
All our products are free from animal testing. We are aiming to add more organic and vegan ranges. If you have specific needs, please inform us when you book your appointment.
18. Can you accommodate group bookings for events like weddings or parties?
Yes. We can accommodate group bookings; however, we would require weeks’ notice and prepayment for the services you would like. We may be able to provide exclusive use of the clinic for your wedding/party as well.
19. What do I do if I'm unhappy with a service?
Our complaints policy and procedure can be accessed via (
20. Do you have any promotions or loyalty programs for regular clients?
We offer a variety of package deals. From time to time we have offers and discounts also available. Please opt in to our marketing mailing lists and follow us on our social media accounts (
). Loyalty programs are only available to bookings directly via our booking app or website. Please ask your clinician for more details.
21. Is there parking available, and what are the parking arrangements?
We are on the first floor of 64 A George Street Croydon CR0 1PD. Fairfield Halls, Whitgift public car park, and the old Alders car park are the nearest car parks. Many bus stops nearby. East Croydon Station and West Croydon are close proximities, and the George Street Tram stop is also very close.
22. Can I bring my own products if I have sensitivities or preferences?
Yes, you may bring in your own products if you have sensitivities or preferences. Our therapist will try to accommodate them, provided they are not allergic to using them. If we use your products, the price will remain the same.
23. What is the policy for minors receiving services?
We cater to over 18s only. Only osteopathy services can be accessed from birth onwards, subject to parental consent and presence during the appointment.
24. How far in advance should I book appointments for special occasions?
As we are an appointment-based clinic, please give us as much notice as possible. Two weeks is the minimum, subject to the availability of the clinician.
25. Are your clinician open to client input during the service?
Of course. We believe that true beauty results depend on open communication between clients/patients and clinicians.
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Affable Treatments Limited
Croydon Therapy Rooms Limited
64A George Street
Croydon CR0 1PD
Book An Appointment
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: We advocate for beauty that achieves seamless resonance. Our approach goes beyond the surface, exploring the dimensions of mental tranquility, spiritual enlightenment, and physical revitalization.
Ethics as the Compass
: Our compass guiding us through this odyssey of beauty is ethical excellence. We source products from nature-friendly, cruelty-free brands, ensuring that our journey toward beauty is gentle on the planet.
Personalization as Poetry
: Each individual is a unique stanza in the poetry of existence. We compose personalised experiences, tailoring every treatment to your aspirations, ensuring that the poetry of your beauty finds its perfect rhyme and rhythm.
Serenity as the Canvas
: Imagine our space as a canvas, painted with the hues of serenity. Soft lighting dances with the shadows, calming aromas waft through the air, and serene music weaves a tapestry of peace. Your journey to beauty begins here, in this tranquil oasis.
Expertise as Artistry
: Our treatments are not mere procedures; they are artistic expressions. The hands that craft your beauty are not just skilled; they are artists, shaping dreams into reality, one stroke at a time.
Innovation as the Pulse
: Embracing the latest technology, we infuse innovation into every aspect of your wellness experience. From state-of-the-art equipment to cutting-edge techniques, we ensure that our commitment to your well-being evolves with the advancements in modern technology, harmonizing tradition and innovation for an unparalleled journey to beauty and wellness.
We have a vision where every individual not only discovers their external beauty but also uncovers the depths of their inner radiance. Affable Treatments envisions a world where beauty isn't fleeting but an everlasting overture, where every treatment is a note in the melody of self-love.
Our mission at Affable Treatments is akin to composing a symphony—a harmonious blend of expertise, ethics, and personalised care. We strive not just to transform appearances but to create a timeless melody of well-being, resonating through your mind, body, and soul.